Terms and Conditions

Last updated: February 2026

1. Introduction

Welcome to Meldie's Collection. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our site and placing an order, you agree to be bound by these terms.

2. Products and Orders

We strive to display our products as accurately as possible. However, as many of our items are handcrafted traditional pieces, slight variations in color and design may occur. All orders are subject to acceptance and availability.

3. Pricing and Payment

All prices are in Kenyan Shillings (KSH). We accept payments via M-Pesa. Payment must be made in full before dispatch of goods. We reserve the right to change prices at any time without notice.

4. Delivery

We deliver countrywide across Kenya. Delivery times may vary depending on your location, typically between 2-5 business days. Delivery fees will be calculated at checkout based on your location.

5. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 48 hours of delivery. Items must be returned in their original condition. Refunds or exchanges are processed at our discretion for defective or incorrect items.

6. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.

7. Contact Us

If you have any questions about these Terms, please contact us via the contact details provided in our website footer.